Automate compliance. Reduce conduct risk
Cognitive View monitors customer and employee interactions to help firms meet compliance, reduce conduct risk and improve customer experience.
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Monitor communication channels to automate compliance
Analyze customer and employee conversations for real time compliance
Reduce compliance and conduct risk with real-time monitoring
Reduce customer churn and complaints
Reduce fraud while supporting hybrid work
Incorporate complaints monitoring as part of your conduct risk strategy
Identify customer concerns and complaints early
Resolve customer complaints faster and more efficiently
Prevent complaints escalation and conduct risk related to complaints
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Single platform for regulatory change & real-time compliance monitoring
Analyze customer and employee conversations for real time compliance
Leverage out of of the box regulatory obligations and policy templates
Leverage 80+ pre-integrated communication channels
Leverage 170+ AI domains across voice, video and text based channels
Hundreds of machine learning patterns for compliance, conduct risk, customer experience including complaints
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A modern approach to compliance that leaves no gaps.
Reduce operational risk and deliver excellent customer experience at the same time
No more siloed compliance and customer experience objectives. Instead, CognitiveView automates the first line controls with an end-to-end solution built for speed and collaboration.
Select policies
Select or create obligations and policies that need to be monitored
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Automate monitoring
Select and automate supervision for the communication channels that needs to be monitored
Actionable insights
Incident and breach management for review and reporting
170+
Compliance & CX domains
80+
Communication channels
20+
Marketplace listing
25+
Languages supported
Cognitive View integrates with all major contact centre and collaboration channels
