AI virtual assistant for the customer complaints management
A complaint management co-pilot has a deeper understanding of customer complaints.
It works like a virtual assistant anticipating the needs of customers and providing insights to the complaint resolution team for faster and fair complaint resolution,essentially offloading many of the repetitive and tedious daily tasks required daily.
Support complaint resolution team to drive better customer experience with faster complaint resolution.
The complaints co-pilot assists in the complaint resolution process by prompts organized in the below ways
Help me to understand the complaint
I want to understand the top reason for the complaint.
Complaints are either lodged via a call center, social media, ticketing system, or website, which is unstructured format and hard to understand. Complaints co-pilots interpret complex unstructured texts and provide a summary and observation of the top reasons why the customer is complaining.