Compliance Monitoring
State-of-the-Art Communication Monitoring
With remote work and omnichannel customer engagement, communication monitoring has become critical to meeting compliance.
Cognitive View’s AI-based communication monitoring can help reduce compliance breaches and improve quality.
With real-time incident and breach reporting, the risk of getting fined and reputational damage can be avoided.
An end-to-end Compliance Monitoring platform
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What to monitor
Configure what you need to comply by selecting out-of-the-box obligations and policies.
Cognitive View provides hundreds of pre-trained AI models that understand global regulatory requirements and behavior patterns to support conduct requirements
How to monitor
Select the communication channels that need to be monitored and define the risk and performance criteria.
When there is an issue
Customize workflows to receive alerts and actionable insights via email and SMS
Cognitive View integrates with all major contact centre and collaboration channels
