Insurer Conduct Risk Management
Cognitive View monitors customer interactions to help Insurers meet compliance, reduce conduct risk, and improve customer experience. In addition, it proactively detects fraud and disputes through the claims process.
Sales process supervision
Automate the supervision process to drive more sales while staying compliant
Manage underwriting risk by ensuring that the right questions are asked
Ensures product disclosure requirements are met correctly
Reduces misconduct and compliance failure in the sales process
Recommendations to drive better sales
Customer satisfaction in claims
Enable straight-through processing for simpler claims lodgement. Drive seamless customer experience by
Learn about customer concerns and disputes
Prevent complaints escalation
Support claims process compliance
Improve customer experience
Fraud detection in claims
Configurable policy framework to configure fraud policies
Out-of-box fraud behavior patterns
Incident and breach reporting
Incident and breach reporting
Remediation workflow that is customizable
Conduct risk framework for board report and improve culture
Regulatory reporting
