Compliance Monitoring for Mortgage Industry
For mortgage companies, having supervision into loan origination and servicing calls is critical to ensure that agents meet performance targets and comply with regulatory requirements.
Effective supervision is critical to driving a good customer experience.
Automate compliance monitoring
Automate monitoring for regulations, including the
Truth in Lending Act (TILA),
Real Estate Settlement Procedures Act (RESPA), Home Mortgage Disclosure Act (HMDA),
Fair Housing Act (FHA),
Equal Credit Opportunity Act (ECOA),
Unfair, Deceptive or Abusive Acts or Practices (UDAAP),
and other consumer protection laws
Truth in Lending Act (TILA),
Real Estate Settlement Procedures Act (RESPA), Home Mortgage Disclosure Act (HMDA),
Fair Housing Act (FHA),
Equal Credit Opportunity Act (ECOA),
Unfair, Deceptive or Abusive Acts or Practices (UDAAP),
and other consumer protection laws
Automate complaints monitoring
AI-based complaint monitoring and complaints register to manage complaints and prevent escalation to CFPB.
Automate Customer experience monitoring
A-based customer experience monitoring.
Omni-channel communication monitoring for calls, emails, and social media engagements to proactively mitigate risk.
Help me to understand the regulations
Obligations and policy register to understand the regulatory requirements and the change management.
Monitor
Monitor omnichannel communication, including voice, video, and t customer engagement channels in a single platform for oversight loan officers agents engaging with customers and assessing controls.
Risk-based supervision allows prioritization of high-risk compliance requirements for loan origination and servicing processes .
Review & Audit
Review the incident and breach.
Automate FINRA filing.
