Compliance Monitoring for Mortgage Industry
For mortgage companies, having supervision into loan origination and servicing calls is critical to ensure that agents meet performance targets and comply with regulatory requirements.
Effective supervision is critical to driving a good customer experience.
Truth in Lending Act (TILA),
Real Estate Settlement Procedures Act (RESPA), Home Mortgage Disclosure Act (HMDA),
Fair Housing Act (FHA),
Equal Credit Opportunity Act (ECOA),
Unfair, Deceptive or Abusive Acts or Practices (UDAAP),
and other consumer protection laws
Omni-channel communication monitoring for calls, emails, and social media engagements to proactively mitigate risk.
Help me to understand the regulations
Obligations and policy register to understand the regulatory requirements and the change management.